Technical Support Engineer · Hostinger Websites Team

Keeping websites online, one ticket at a time.

I resolve DNS, SSL, hosting, and deployment issues for a global customer base — averaging a first response under two minutes, across roughly 40 conversations a day.

Get in touch View experience
<2minfirst response
~40/daytickets handled
3languages spoken
01

Profile

Technical support specialist experienced in advanced web hosting and website support inside a high-volume, global environment. I troubleshoot across DNS, WordPress, VPS connectivity, SSL/TLS, CDN and caching, migrations, email systems, Laravel, Node.js, APIs, and site security — while holding a first-response time under two minutes on live chat and email.

I work closely with engineering teams to resolve escalated cases, and I'm driven by continuous learning: I actively expand my technical range and look for the next hard problem rather than waiting for it to land on my desk.

02

Stack & expertise

Web hosting & infra

DNS config & troubleshooting hPanel / cPanel admin Website migrations VPS connectivity SSL/TLS CDN & caching Malware investigation Performance optimization

Web & app troubleshooting

WordPress / Elementor WooCommerce Laravel Node.js API errors Email configuration Hostinger Horizons AI support

Networking & IT support

IP addressing & subnetting TCP/IP model DHCP HTTP/HTTPS protocols Email protocols Root cause analysis Jira ticket escalation

Technical & languages

HTML / CSS / JS React MySQL C / C++ VHDL Basic SEO UI/UX basics
Arabic
Native
French
C2
English
C2
03

Experience

Nov 2025 — Present current

Technical Support Engineer, Websites Team

Hostinger International Ltd.

  • Deliver advanced hosting and website support via live chat and email, handling up to 40 technical conversations a day at a sub-2-minute first response time.
  • Troubleshoot DNS, WordPress, migrations, SSL/TLS, HTTP/HTTPS, APIs, email services, VPS connectivity, CDN, caching, and security across a global customer base.
  • Diagnose hosting and deployment issues for Laravel and Node.js apps, plus WordPress plugin, theme, and database conflicts.
  • Handle escalated cases from internal teams, collaborating with engineering through Jira to resolve complex issues.
  • Support customers on hPanel, Hostinger Horizons AI, and Website Builder — including AI prompt guidance and generated-code troubleshooting.
  • Investigate malware and security incidents, assist with recovery, and recommend best practices.
Ongoing

WordPress Developer

Independent

  • Built and managed multiple WordPress sites focused on responsive design, usable interfaces, and basic SEO with WooCommerce integration.
Jan 2023 — Apr 2023

Business Development Assistant & IT Support

Robokids Robotics Private School — Algeria

  • Coordinated event logistics, content, and social strategy alongside a business development plan.
  • Provided technical support during STEM workshops — computer setup, debugging, and electronics.
  • Assisted parents and students with technical queries during enrollment.
Mar 2022 — May 2022

Mentorship Training — Soft Skills Program

Baker Hughes — Algeria

  • Completed mentorship and soft-skills training in communication, teamwork, and client interaction, with field visits observing professional client and project handling.
2018 — 2023

Event Moderator, Public Speaker & Volunteer

Various organizations

  • Won 3rd place at the National Public Speaking Championship in Algeria, presenting to 1,000+ spectators.
  • Selected for the Arab Development Portal Hackathon (UNDP) in Beirut, pitching a Vision 2030-aligned data analysis project.
  • Trained hundreds of students on technical presentation and public speaking across university clubs, organizations, and schools.
04

Education

2020 – 2022

Master's Degree, Computer Engineering

Institute of Electrical and Electronics Engineering — IGEE (ex-INELEC)

Final year project: FPGA-based climate controller for a greenhouse.

2016 – 2020

Bachelor's Degree, Electrical & Electronics Engineering

Institute of Electrical and Electronics Engineering — IGEE (ex-INELEC)

Project: implementation of a smart kitchen alarm system.

Beyond the desk

Head of Media at the INELECTRONICS Student Club, trainer to 500+ students in public speaking, co-founder of the NOON Poetry Initiative, and a volunteer on digital-literacy programs for people with disabilities.

05

What customers say

Notes left by people Fatima has supported, via Trustpilot.

★★★★★

"She quickly spotted that I had both Cloudflare and Hostinger CDN active at once — the actual cause of my 429 errors — then walked me through the DNS fix step by step."

AH Ali HassanPakistan
★★★★★

"Cleared up our concerns about a live Outlook email setup and gave us a safe way to reset our website directories. Genuinely excellent support."

EG Evan M. GallowayUnited States
★★★★★

"Solved in a few minutes something I'd been stuck on for hours — she knows domains, DNS, and email configuration well beyond just Hostinger's own setup."

UI Usama IqbalPakistan
★★★★★

"Patient, methodical, and took the time to help me fix my problem step by step while I was still learning the basics."

CP Chantal PauzeCanada
★★★★★

"Explained exactly what had gone wrong with my blocked site and suggested a fix that worked right away."

JR Jean RemaudColombia
★★★★★

"Answered every question efficiently and accurately, in French — reassuring support at a genuinely fair price."

BA Benjamin AzranFrance
06

Get in touch

Open to new roles and collaborations in web hosting, technical support, and IT — or just a good conversation about DNS.